Terms and conditions

1. Who we are and what you accept

Prompt Studio is a service of BESERVA GROUP S. de R.L. de C.V. ("Beserva"), located at Prolongación Miguel Alemán No. 1, Col. La Trinidad, C.P. 56130, Nezahualcóyotl, State of Mexico, Mexico. By creating an account or using the service you accept these terms on your own behalf or on behalf of the company you represent. If you do not agree, do not use the service.

2. What Prompt Studio is

Prompt Studio runs tests and evaluations on artificial intelligence agents you already use, to catch errors in their answers and tasks before and after you turn on changes. Prompt Studio does not build agents or serve your customers. Decisions about what to change and what to turn on are yours.

3. Your account

• You must provide accurate information and keep it up to date.
• You are responsible for what happens in your account and for keeping your logins and connection keys safe.
• You can invite users and give them permissions according to your plan.

4. Plans, billing and reviewed answers

• Each plan includes a number of reviewed answers per month. A reviewed answer is each message from your agent that Prompt Studio evaluates, in a test or in a real conversation.
• Additional answers are charged at your plan's price as published on the site. We let you know before your included answers run out; we never cut off the service without telling you.
• Prices are in Mexican pesos plus VAT, unless another currency is stated.
• Billing is monthly or yearly in advance, renewing automatically until you cancel.
• Unused answers do not carry over to the next period.
• You can change plans whenever you want. The change applies [from the next billing period / immediately, with prorated billing].
• We may change prices with at least 30 days' notice. The change applies from your next renewal.

5. Cancellation and refunds

You can cancel at any time. The service stays active until the end of the paid period. [No refunds for partial periods / Refund policy].

6. Acceptable use

You may not use Prompt Studio to:

• Test or improve agents that deceive, harass or discriminate against people, or that break the law.
• Upload data you do not have the right to use.
• Try to access accounts or systems that are not yours, or disrupt the service.
• Copy, resell or reverse-engineer the service.

If you breach this section we may suspend your account.

7. Your data and your customers' data

• Your data, your agents and your customers' conversations are yours. We use them only to provide the service.
• For your customers' data, you are the data controller and Beserva acts as a data processor, as described in the Privacy notice.
• It is your responsibility to have the legal basis and privacy notice needed so your customers know their conversations are reviewed.
• We hide names, phone numbers, addresses and payment details before using a conversation in a test or evaluation.
• We do not use your data to train third-party artificial intelligence models.
• When you cancel, you can request a copy of your information within the following 30 days. After that we delete it, except for what the law requires us to keep.

8. Intellectual property

Prompt Studio, its software, design and trademarks belong to Beserva. We grant you a limited, non-exclusive, non-transferable license to use it while you have an active account. If you send us suggestions, we may use them with no obligation to pay.

9. Availability

We aim for the service to always be available, but there may be interruptions for maintenance or causes beyond our control. We will announce scheduled maintenance in advance when possible.

10. Limitation of liability

• Prompt Studio helps you catch errors, but does not guarantee it will find all of them. Evaluations made with artificial intelligence can be wrong.
• We are not responsible for what your agent says or does, or for decisions you make based on the results.
• We are not responsible for failures of third-party platforms where your agent runs.
• Our total liability will not exceed what you paid us in the 12 months before the event that gives rise to it.

11. Suspension and termination

We may suspend or cancel your account if you breach these terms or if a payment is not made after 15 days' notice. If we cancel for reasons of our own and you have not breached these terms, we refund the unused prorated portion.

12. Changes to these terms

We will post any change on this page with its date. If the change is significant, we will let you know by email at least 15 days in advance. If you keep using the service afterwards, you accept the new terms.

13. Governing law

These terms are governed by the laws of Mexico. Any dispute will be resolved before the courts of Mexico City, waiving any other jurisdiction.

14. Contact

Questions about these terms: contacto@beserva.com or by phone at 55 4194 9664.