Privacy notice

1. Who is responsible

BESERVA GROUP S. de R.L. de C.V., which operates the Beserva and Prompt Studio brands ("Beserva"), located at Prolongación Miguel Alemán No. 1, Col. La Trinidad, C.P. 56130, Nezahualcóyotl, State of Mexico, Mexico, is responsible for processing your personal data.

Privacy contact: contacto@beserva.com or by phone at 55 4194 9664.

2. What data we process

If you visit the site, request a demo or write to us: name, email, phone, company, job title and the content of your message.

If you subscribe to Prompt Studio: names of the account's users, email, phone, role, billing details (company name, tax ID, tax address) and platform usage records. Payments are processed by Stripe; we do not store your full card details.

Technical data: IP address, browser type, pages visited and cookies.

We do not request sensitive personal data.

3. What we use it for

Purposes required to provide the service:

• Create and manage your account.
• Provide the service, including tests, evaluations, reports and notifications.
• Invoice and collect payments.
• Support you and handle your requests.
• Comply with legal and tax obligations.
• Keep the platform secure.

Purposes that require your consent (you can opt out without affecting the service):

• Send you news, promotions and content from Beserva and Prompt Studio.
• Run surveys and satisfaction studies.

To opt out, write to contacto@beserva.com with the subject "No deseo comunicaciones" (I do not want communications).

4. Data in your customers' conversations

When you connect your agent, Prompt Studio processes conversations between your agent and your customers to run tests and evaluations. For that data, you (or your company) are the data controller and Beserva acts as a data processor: we process it only to provide the service and following your instructions.

Before using a conversation in a test or evaluation, we automatically hide names, phone numbers, addresses and payment details. It is your responsibility to inform your customers, in your own privacy notice, that their conversations may be reviewed to improve the quality of the service.

5. Who we share your data with

We do not sell your data. We share it only with providers that help us run the service (cloud hosting, artificial intelligence models, email and message delivery, payment processing), who are required to protect it and use it only for that purpose. Some of these providers may be outside Mexico.

We may also share it with authorities when a law or an order requires it.

6. Your rights (ARCO)

You can access, rectify or cancel your data, object to its use, and withdraw your consent. Send your request to contacto@beserva.com with:

• Your name and a way to reply to you.
• An official ID (or your representative's, along with the document that proves it).
• Which right you want to exercise and for which data.

We reply within 20 business days at most. If your request is granted, we apply it within the following 15 business days.

You can also limit the use of your data by signing up for PROFECO's Public Registry to Avoid Advertising.

7. Cookies

We use cookies to make the site work, remember your preferences (such as language) and measure visits. You can turn them off in your browser; some features may stop working.

8. How long we keep it

For as long as you have an account with us, and afterwards for as long as tax and commercial laws require. Your customers' conversations are kept until you cancel the service.

9. Changes to this notice

We will post any change on this page with its update date. If the change is significant, we will let you know by email.

10. Authority

If you believe your right to data protection has been violated, you can go to the Secretaría Anticorrupción y Buen Gobierno (Mexico's Ministry of Anti-Corruption and Good Governance).